Exchanging couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. You have 28 days from receiving your order to:
  • Create your exchange or return
  • Book your complimentary collection
  • Send your purchase back to us
Items must be returned to us unused with all LUMINORI tags and designer labels still attached. Returns that do not meet our policy will be sent back to you. Need A Different Size? There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

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